GE Link bulbs routinely become unreachable from the Hue Bridge. What to do if your Hue dimmer switch suddenly stops working and says unreachable from the Hue app. Understand that if you have more Hue Lights, then you need a wider mesh of network. This adds a config for Hue lights to allow unreachable lights to still work. You have a bad integration with Alexa. However, this lighting system is also prone to various problems. For more information and other issues that may occur, read more below. You can select the “Delete from my iPhone” option if you want to remove all the information. WiFi operates in the same range as Zigbee. The problems mentioned above are among the most common. However, if you can’t find the bulbs, then it means that they are not within the range. Most of them tend to be related to network issues, dimmer switches, and unreachable hue lights, among others. Although you may think that it’s impossible, there are so many instances where people have confused the two. Although some dimmer switches work well, others can result in the buzzing sound. Interference is a possible source of unreachable error. It took us a while to figure this out, but luckily there’s an easy fix! Your smart light is connected to a traditional dimmer. However, you might still experience the same problem and end up in an endless cycle if you have to keep retrying. Note that you can confuse Philips Hue bulbs with Philips LED lights. Smart bulbs acting up? Users can also pop it out from the wall plate and use it together with remote control. The laundry bulbs stay on for a minute after the last motion is detected. Someone powered off the light from the mains. Release the pin. Make sure none of your lights show errors. Running Hue 2.1.0. They enhance your home’s lighting system by providing natural lighting. cmeans (Chris Means) April 7, 2016, 6:10pm #1. SmartApps & Automations. Resolution is to add one or more lights in between. You can add up to 50 Philips Hue lights and accessories to one Bridge. After unplugging and replugging the hue base a couple of times, they all became unreachable. Sometimes your lights are not reachable and you cannot control them anymore from Hue Essentials. Tap it and then choose Reset HomeKit Configuration. 21 of them suddenly became unreachable this afternoon. : Hue However, you can fix this by tapping the “i” icon in settings. However, the system can only work if it’s connected via an Ethernet cable to a wireless router. Well, this could be due to a problem with the settings. So, how can you fix some of the most common hue connection problems while using Philips smart lights? Philips Hue offers a variety of smart lamps, light bulbs, accessories, and fixtures; whether for your kitchen, your living room, your backyard, or … If it happens, it is really … Resolution is to remove the dimmer completely. Bulbs may be out of range with each other or with the Hub. Resolution is to keep it powered (if possible) and follow previous steps. Archived. Philips Hue on Twitter: "Is the Eero recently put in your ... 22/25 Lights unreachable since yesterday, what gives? Note: to ensure that its ingenious lighting system works seamlessly, Philips has introduced a wireless dimmer. You can only search for the bridge within 30 minutes after plugging it in. Alternatively, you can choose the “Keep on My iPhone” option if you don’t want all the information deleted. Resolution: There is not much you can do against this but to buy better trusted (and often more expensive) brands. The good thing is that they are easily fixable. The most common issue with Hue lights is, they are unreachable. Additionally, both of them need to be connected to a network from the same router. It’s possible to control your lights using 3rd party applications. Restart Amazon Echo and the Philips Hue Bridge. These smart and energy-efficient LED lights come in a wide variety of shapes, sizes and models to suit your space. Your Bridge Can’t Find Hue Bulbs. Gently press it for around 5 seconds. If your bulb setup has an inconvenient range, you may have this issue. Hue Philips lights are unreachable Have you tried switching off your lights without using the Philips Hue app and you find that some lights are not working? I'll give up for a few weeks and suddenly the random light works again. 9. Unreliable Lights. Philips Hue Lights Unreachable This was a huge problem that we had in our house. The “Forget” option allows you to disconnect the echo and the bridge successfully. Wise Smart Homes also participates in affiliate programs with B&H, Adorama, Clickbank, CJ, and other sites, The Hue Bridge Can’t Connect to the Network, The Hue Bridge Has Automatically Stopped Working, Connection Issues between Philips Hue and Amazon Alexa, Philips Hue White and Color LED Smart Button Starter Kit, 3 A19 Smart Bulbs, 1 Smart Button & 1 Hue Hub (Works with Alexa, Apple HomeKit & Google Assistant), Philips Hue White and Color Ambiance 2-Pack A19 LED Smart Bulb, Bluetooth & Zigbee Compatible (Hue Hub Optional), Works with Alexa & Google Assistant – A Certified for Humans Device, Philips Hue Play White & Color Smart Light, 2 Pack Base kit, Hub Required/Power Supply Included (Works with Amazon Alexa, Apple Homekit & Google Home), Personal Alert Systems for Seniors that use Amazon Echo or Alexa, How to Stop Google Home from Activating Due to Commercial Ads, Best Key Finders: Tile vs. Chipolo vs. Orbit vs. Mynt. Your light was switched off manually through a classic, non-smart, switch. Wise Smart Homes is a participant in the Amazon Services LLC Associates program. The Zigbee mesh network cannot reach your light because the distance is too long from the bridge through the smart lights to that particular light bulb. – Fix the Issues with your Philips ... Hue plug/light unavailable, yet working, but not with HA ... Troubleshooting Hue Lightbulb Not Responding - Technipages. For example, Hue lights can be triggered using motion sensors—so my laundry closet illuminates when the doors are opened. What does that mean? This is a common problem you can usually fix with one of these quick tricks: Powered by Discourse, best viewed with JavaScript enabled. Now a normal person will easily panic given these circumstances as lights are rather expensive. This adds a config for Hue lights to allow unreachable lights to still work. This new dimmer is a game-changer although it behaves just like the traditional switch. The heart of your Philips Hue system, the Bridge acts as a smart hub, connecting your devices to your smart lights. Same problem here but with the v2 Starter Kit. Disconnect the Hue Bridge from Amazon Echo using the “Forget” option found in the Alexa Application. Secondly, it could be because a Hue Bulb is faulty or damaged. If needed, pair the light again in Hue Essentials. Hello so I just got the hue starter pack yesterday and connected them to Siri and my google home but for some reason my lights say unreachable on the google, Siri and the hue app. After pairing your Philips Hue bulbs to the app, you might later find they say "Unreachable" and you can't turn them on or off anymore using your smartphone or other devices. Read on as we show you how to incorporate cheaper third party smart LED bulbs into your Hue system for that great Hue ease-of-use at a lower price. So, if you try to switch off the lights without the app and some lights are not reachable, then the main issue could be related to settings. For users with multiple networks, you can try each network by searching for the bridge and then trying to reconnect again. If this doesn’t seem to work: 1- … No Hue Connection. To fix this problem, turn all the lights simultaneously. We have seen this behaviour with certain power plugs for instance. The buzz-free and easy-to-use dimmer provides instant control. The status message in Hue Essentials is: Unreachable. To fix this error, you need to turn on the light switch. This site is owned and operated by Wise Smart Homes. The 1-4 numbered hue bridge consists of: Note: these lights turn on automatically if the hue bridge is working. You can command your Hue Lights by using Amazon Alexa, as it creates a powerful and beautiful smart home with alights setup that can run under voice commands. Hue Bridge. Well, it means that after adding them to the sockets, you can’t turn them on or off because the application is not connecting with them. You can control several Hue Bridges simultaneously. Go to iCloud settings and then select sign-in. Hue bulbs can only operate if they turned on from the main switch. Restarting the hue bridge erases the history of the previous network connection and allows for a fresh re connection. The wireless dimmer needs to be stuck on a wall. Try a manual reset. Hue lights unreachable? This will give you the option to still return the actual state. However, make sure that all the lights are on and then click on the channel change button. Ensure the hue bridge is directly and securely connected to the router. _HarmeN Member. Choose Edit room or move lights and the app lets you switch your lights around: bulbs and lamps can be added to or removed from the current room, and you can rename it too. Looking into the Philips Hue App, they appear as "Unreachable" (no link). Alternatively, you can use the app to fix this problem by: Apart from settings, another source of unreachable error could be the light switch. Its size makes it a better replacement for traditional switches and wired dimmers. Securely fit the cable between the router and the bridge. November 2016. Read our article to find out why your Hue lights are unreachable. Hue lights. Resolution is to switch it on again and be patient. Interference in your Zigbee network from your own or neighbour’s WiFi (2.4Ghz). If the bridge is flashing red, then you need to reset the bridge. Hue lights. So, there is no option of turning them off. Note: a successful connection between Amazon Alexa and the Hue Bridge is only possible if there Wi-Fi. Connect the bulbs to the bridge by clicking ok. Click the set-up option for lighting and then go to “info”. If you've moved your Hue Go upstairs (or downstairs), this is the way to change your Hue setup without resetting anything. Use your Apple email and password to complete the sign-in process. It unlocks endless possibilities through the Philips Hue app. This will give you the option to still return the actual state. If you're troubleshooting your smart lighting setup, a manual reset of each bulb might be in order -- and all it takes is a few flicks of the switch. Note: although this process helps to fix the problem, you will need to repair all other products previously paired with the HomeKit. Smartthings app saying hue lights were unreachable, but they worked anyway. You can add up to 50 Philips Hue lights and accessories to one Bridge. Philips Hue lights suddenly unreachable. I haven’t changed anything in the setup for months. It seems totally random when they suddenly become unreachable. Key in your Apple ID password to confirm your iCloud account’s removal. However, as Philips Hue bulbs use the Zigbee wireless protocol, you can get some issues with it, including the Hue lights unreachable error, with the bulbs not displaying properly in the app. You can have multiple Hue Bridges using the same network. Turn Off the power switch to the device you're having problems with. Lastly, a shorter network mesh can make some bulbs unreachable. The solid blue color indicates that the Hue Bridge is connected to the network. Resolution could be to change the Zigbee channel. In the issues listed above the first thing you should always do is to restart your hue bridge. So, the wireless router can have no internet connection, and the lighting system will still work. Basically, when you turn on one of the Philips Hue bulbs without using the Philips Hue app or your Amazon Echo, it can cause all kinds of weird connectivity issues. Personal wireless lighting. Additionally, it could be as a result of a faulty Ethernet cable. 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